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  • Information Technology Training | CLC Africa

    1/1 Defining Quality in IT & Business Training To play, press and hold the enter key. To stop, release the enter key. Defining Quality in IT & Business Training INFORMATION TECHNOLOGY TRAINING Get in touch Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open TESTIMONIALS JUDE BLADE An amazing experience and solid course training all around. Mr. Aunally Maloo, C.E.O CLC Africa This is the leading, well-equipped institution for professional IT & Business training. KONE Superb trainers. A must for any IT professional looking on advancing their career. Enroll Country Email Kenya training.kenya@clc-africa.com ​ Tanzania training.tanzania@clc-africa.com ​ Uganda training.uganda@clc-africa.com ​ Rwanda training.rwanda@clc-africa.com ​ UAE training.emea@clc-africa.com ​ Nigeria training.nigeria@clc-africa.com ​ Ethiopia anteneh.engdashet@clc-africa.com

  • VMware | CLC Africa

    CERTIFICATION PATH VMware Training VMware vSphere: Install, Configure & Manage v8.0 This five-day course features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere® 8.0, which includes VMware ESXi™ 8.0 and VMware vCenter Server® 8.0. This course prepares you to administer a vSphere infrastructure for an organization of any size. It is the foundation for most other VMware technologies in the software-defined data center. Download

  • Home | CLC Africa

    Learn more 1/1 To play, press and hold the enter key. To stop, release the enter key. Get in touch Defining Quality in IT & Business Training 1/1 Learn more Vendors Our training vendors are industry leaders and experts in their respective fields. They offer a wide range of training options, from technical certifications to leadership development programs, to help individuals and organizations thrive in today's ever-changing business landscape.

  • Business Training | CLC Africa

    1/1 Defining Quality in IT & Business Training To play, press and hold the enter key. To stop, release the enter key. BUSINESS TRAINING Open More Open More Open More Open More Open More Open More TESTIMONIALS JUDE BLADE An amazing experience and solid course training all around. Mr. Aunally Maloo, C.E.O CLC Africa This is the leading, well-equipped institution for professional IT & Business training. KONE Superb trainers. A must for any IT professional looking on advancing their career. Enroll Country Email Kenya training.kenya@clc-africa.com ​ Tanzania training.tanzania@clc-africa.com ​ Uganda training.uganda@clc-africa.com ​ Rwanda training.rwanda@clc-africa.com ​ UAE training.emea@clc-africa.com ​ Nigeria training.nigeria@clc-africa.com ​ Ethiopia anteneh.engdashet@clc-africa.com

  • DataComms | CLC Africa

    CERTIFICATION PATH Trainings DCT Data Center Design The DCT Data Centre Design certification ( DCT-DC-DCD ) helps with design , architecting , engineering and planning of Data centres. The DCD certification covers best practices applicable in planning , documentation and construction of Data centres, Data Centre standards , Floor space , cabinet placement , Power , Cooling , Cabling and Building Management Systems (BMS) .The DCT-DC-DCD is a 5 day in-depth certified training which helps individuals to understand the concepts of building Data centre from design to construction from Feasibility study , documentation and design of a modern data centre. Download ​ DCT Project Management for Infrastructure and Data Center Managers (PMIDC) The DCT PMIDC course gives project managers the skills to handle complex projects with defined methodology from start to finish. Download DCT Micro Data Centre DCT MDC-DIC: The 3-day practical course on Micro Data centre (MDC) , Design , Install and Configure is targeted for individuals and companies who want to migrate from Server / Network cabinet with comfort cooling with no monitoring to an integrated “ Data Centre in-a- Box “ with full Data Centre Infrastructure Management (DCIM) with an option for Centralized monitoring dash board for multiple MDC. Students will gain practical knowledge of facilities infrastructure, power, cooling, security, fire , DCIM and Environmental Monitoring system(EMS) with automatic Alerts. The course Includes one day of DCT Data centre Essentials. Download DCT Data Center Combo ​ DCT Data Center Combo covers Data center essentials, power and cooling mainly designed to help you better understand the essentials on mechanical cooling and power systems that support data centers. Download DCT Data Center Cooling Data centre cooling provides optimized cooling to ensure lower operation costs, well maintained active equipment ( servers, storage and network equipment). The cooling options are, Free cooling, Room cooling, Rack mounted DX thermal cooling, row-based cooling and centralized chiller systems. As the data centre power and density have increased every year, the need to remove the heat generated has become a more important factor for the design and operation of the facility. Download DCT Data Center Power Data Centre power systems are key to Data centre operations, which include smart online UPS, Tower UPS, Modular UPS, Inverters, solar systems and backup generators to ensure 100% uptime. An Automatic transfer switch (ATS) is installed to ensure continuous delivery of power from the primary source to a backup power source in case of power failure from the primary source. Download DCT Data Centre Essentials This program has been designed to help de-mystify the complex world of data centers. It provides an overview of what data centers are, what they do and why we need them. Key aspects relating to basic design and design philosophies are also examined and the essential considerations of data center management such as operational processes, energy management and facility management are explored along with their relationships to overall business strategy. Download DCT Copper Cabling with Fluke Certification The DCT Copper Cabling Certification is a 5 day comprehensive practical certification program that covers Copper cabling standards, Horizontal Cabling, Backbone cabling, Work Area, Telecommunication spaces, Installation Practices, Testing and Fluke CCT Copper certification. The training leads to multiple Certifications from the following internationally recognized bodies. Download DCT Certified Network Infrastructure Professional Today’s Network Infrastructure for smart buildings starts with the foundation of copper and fibre cabling supported by Networking and wireless equipment to support POE devices on LAN and IoT devices. The DCT Certified Network Infrastructure Professional (CNIP) is a 5 days intensive practical course with the aim to develop knowledge and skills to design and implement complex projects. The course covers Network fundamentals, Networking standards, Wireless, Security, unified communications, Copper Systems and Fiber systems. The course covers in-depth knowledge of testing on copper and fibre systems based on international standards and cable testing giving warranty on passive cabling systems. On completion of the course, the learner will be able to gain confidence to design, scope, document, implement install and deliver complex infrastructure systems with a focus on quality, and timescales within the agreed budget. Download DCT Cloud Essentials DCT Cloud Computing Essentials gives an insight into how Cloud computing helps individuals and organizations to take advantage of the cost/benefit of moving from on-premises equipment to cloud computing with faster and reliable internet. The course is suitable for people planning to migrate to the cloud and helps to understand concepts of cloud computing on computing and storage. Cloud computing provides a superior alternative to traditional on-premises Server, Networking and storage equipment. The benefits are reduced costs, speed, scalability, productivity, and reliability. Cloud computing allows users to remotely access unlimited data storage and software over the internet without the need for expensive hardware in every business location. Download DCT Cybersecurity awareness Designed to give learners an understanding of how to secure their data and devices while using organizational or personal resources. Download DCT Security Management, Planning & Asset Protection Security and Management are two key elements for the successful development and progression of any leading business. Effective security management, personnel, and systems must integrate and support the business to secure key assets, rather than restrict its operation. Download ​ DCT IP Surveillance, Storage & Access Control This is Practical oriented course which covers the principles, Installation and integration of IP Surveillance, Storage & Network Video Recorder(NVR) and access control to give a unified solution on physical security. Download DCT Copper systems and Fiber systems DCT Structured Cabling is a unique Multi-vendor course that introduces Structured Cabling standards for both Copper & Fibre installations Download DCT Unified Communications & Video Conferencing. DCT Unified Communications is a unique Multi-vendor course that introduces IP Telephony, Unified Messaging, Unified Presence and Unified mail to ICT Professionals who are interested in venturing into the world of IP communications Download DCT Copper systems and Fiber systems DCT Structured cabling is a unique Multi-vendor course that introduces Structured Cabling standards for both Copper & Fibre installations Download

  • IIBA | CLC Africa

    CERTIFICATION PATH IIBA Training ​ Certification of Capability in Business Analysis™ (CCBA®) The Certification of Capability in Business Analysis™ (CCBA®) course is for business analysts and practitioners who wish to be recognized as experts skilled at conducting BA activities. Business analysts follow a professional approach towards understanding the processes, policies and structure of an enterprise by employing a set of tools and techniques in order to recommend the best possible solutions that drive the organization to accomplish its goals. Download Entry Certificate in Business Analysis™ (ECBA™) ECBA covers the foundational knowledge on business analysis according to the BABOK® Guide and showcases that you have the core knowledge and competencies for the in–demand field of business analysis. Stand out from the crowd - highlight you have the knowledge and be certified by the leading authority in business analysis, IIBA. Download Certified Business Analysis Professional (CBAP®) The Certified Business Analysis Professional™ (CBAP ®) designation is a professional certification for individuals with extensive business analysis (BA) experience. CBAP® recipients are the leading, senior members of the BA community. Download

  • PMP | CLC Africa

    CERTIFICATION PATH PMP Training ​ Project Management Professional The Project Management Professional (PMP) certification is an internationally-recognized project management certification offered by the Project Management Institute (PMI), a U.S. nonprofit professional organization. It stands out compared to other project management certifications because it is not focused on a particular location, industry or methodology. Instead, it requires that you understand the best practices and principles of project management and also validates that you have the experience, skill and competency required to lead any project and achieve the desired objectives. The versatility of the PMP certification makes it the most-sought-after certification by project managers. Download

  • PeopleCert | CLC Africa

    CERTIFICATION PATH PeopleCert Training PRINCE2 Agile® Practitioner PRINCE2 Agile® Practitioner combines agile concepts with the world’s most popular approach to project management. Developed in response to user demand, the PRINCE2 Agile Practitioner certifcation teaches you to blend structure, governance and control with agile methods, techniques and approaches. Download PRINCE2 Agile® Foundation The PRINCE2 Agile Foundation certificate is designed to help professionals deliver agile projects by tailoring PRINCE2 management controls with a broad toolset of agile delivery techniques and frameworks. Download ITIL®V4 Foundation ITIL® V4 Foundation course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. ITIL®V4 Foundation also prepares delegates for the ITIL®Foundation Certificate Examination. The course is based on the ITIL®4 best practice service value system featured in the latest 2019 guidelines. ITIL® is a registered trade mark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved Download PRINCE2® 6th Edition Practitioner The aim of this training event is to provide delegates with an in-depth knowledge and practical understanding of the PRINCE2® project management method. This training will help prepare delegates for the PRINCE2® Foundation and Practitioner examinations. This focuses on the PRINCE2® framework and how this is be applied intelligently to real projects. PRINCE2® has established itself as global standard for managing projects and is generic, tailorable and uniquely business-driven. Organisations that have adopted the PRINCE2® claim that they have been able to deliver projects and their products more successful, with enhanced control and greater customer satisfaction. We current offer virtual training, instructor led training and E-learning for this course. PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Download PRINCE2® 6th Edition Foundation This training aims to provide delegates with a fundamental understanding of the PRINCE2® project management method and help delegates to prepare for the PRINCE2® Foundation examination at the end of this course. This project management course can be offered through instructor-led classroom training, virtual training and E-Learning. The course follows the standard syllabus issued by the PRINCE2® Examinations Board, which focuses on the PRINCE2® framework and how this might be applied pragmatically to real projects. PRINCE2® has established itself as the premier approach to managing projects. PRINCE2® is generic – capable of being applied to any kind of project – scaleable and business-driven. Organisations that have adopted the PRINCE2® have claimed that they have been able to achieve greater customer satisfaction during and at the end of projects, reduce costs and realise greater benefits from project deliverables. PRINCE2® is a registered trade mark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved. Download ITIL®4 Specialist Create, Deliver and Support The ITIL®4 Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved Download ITIL® 4 Specialist Drive Stakeholder Value The ITIL®4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved Download ITIL® 4 Specialist Direct, Plan and Improve The ITIL® 4 Specialist : Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved Download ITIL®4 Specialist High-Velocity IT The ITIL® 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved Download complaints policy | PeopleCert Legal Documents and Policies

  • PECB - ISO | CLC Africa

    PECB - ISO CERTIFICATION PATH PECB Training PECB GDPR Certified Data Protection Officer Develop the competencies and knowledge necessary to lead all the processes to comply with the requirements of the General Data Protection Regulation (GDPR) in an organization Download ISO/IEC 27032 Lead Cybersecurity Manager ISO/IEC 27032 Lead Cybersecurity Manager training enables you to acquire the expertise and competence needed to support an organization in implementing and managing a Cybersecurity program based on ISO/IEC 27032 and NIST Cybersecurity framework. During this training course, you will gain a comprehensive knowledge of Cybersecurity, the relationship between Cybersecurity and other types of IT security, and stakeholders’ role in Cybersecurity. Download ISO/IEC 27001 Lead Auditor Computer Learning Centre offers the ISO/IEC 27001 Lead Auditor training which enables you to develop the necessary expertise to perform an Information Security Management System (ISMS) audit by applying widely recognized audit principles, procedures, and techniques. Download ISO/IEC 27001 Foundation ISO/IEC 27001 Foundation training allows you to learn the basic elements to implement and manage an Information Security Management System as specified in ISO/IEC 27001 . During this training course, you will be able to understand the different modules of ISMS, including ISMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement. After completing this course, you can sit for the exam and apply for the “PECB Certified ISO/IEC 27001 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach. Download PECB ISO/IEC 27001 Lead Implementer ISO/IEC 27001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Information Security Management System (ISMS) based on ISO/IEC 27001 . Download PECB Lead Digitalization and Electronic Archiving Manager Interested in expanding your knowledge and advancing your skills on Digitalization and Electronic Archiving? PECB experts are here to provide you with comprehensive theoretical and practical instructions, as well as assist in obtaining the PECB Certified Digitalization and Electronic Archiving credentials. Download PECB Digital Transformation Officer The PECB Certified Digital Transformation Officer training course provides insightful information that will help participants to gain a comprehensive knowledge on digital transformation and the steps required to digitally transform a business model, including a thorough explanation and discussion on digital transformation methodologies and approaches. In addition, participants will acquire knowledge on some of the most widely used technologies, such as artificial intelligence, machine learning, IoT, blockchain, cloud computing, and big data. Download PECB Disaster Recovery Manager Disaster Recovery Manager training enables you to acquire the necessary knowledge to support an organization in implementing, maintaining and managing an ongoing Disaster Recovery Plan. During this training course, you will also gain a thorough understanding of best practices in Disaster Recovery. Download PECB Lead Disaster Recovery Manager The Certified Lead Disaster Recovery Manager is a four-day training course intended to help participants acquire the necessary expertise to support an organization in establishing, implementing, and managing a disaster recovery planning project. Download PECB Chief Information Security Officer By attending the PECB CISO training course, you will gain the necessary expertise to oversee and manage information security, ensuring the implementation of robust security measures, the identification and mitigation of information security risks, and the development of effective security strategies tailored to the organization’s specific needs. In addition, by obtaining the PECB CISO credential, you demonstrate commitment to professional development and ability to take on executive-level responsibilities. Download PECB Lead Cloud Security Manager This training course is designed to help participants acquire the knowledge and skills needed to support an organization in effectively planning, implementing, managing, monitoring, and maintaining a cloud security program based on ISO/IEC 27017 and ISO/IEC 27018. It provides a comprehensive elaboration of cloud computing concepts and principles, cloud computing security risk management, cloud-specific controls, cloud security incident management, and cloud security testing. Download PECB Lead Crisis Manager The PECB Lead Crisis Manager training course helps participants develop their competence to support an organization in planning, establishing, maintaining, reviewing, and continually improving its strategic crisis management capability based on the guidelines of ISO 22361 and other best practices. Download PECB Certified Lead Cybersecurity Manager By attending the PECB Certified Lead Cybersecurity Manager, participants will learn the fundamental cybersecurity concepts, strategies, methodologies, and techniques utilized to effectively establish and manage a cybersecurity program based on the guidance of international standards and industry best practices for cybersecurity. Download PECB - NIS 2 Directive Foundation The NIS 2 Directive Foundation training course outlines the essential insights necessary for understanding the requirements of NIS 2 Directive regarding cybersecurity measures. It provides the core concepts required to support organizations in the initial phases of planning, implementation, and management of cybersecurity programs. Download PECB - NIS 2 Directive Lead Implementer The Certified NIS 2 Directive Lead Implementer training course enables participants to gain the necessary competencies to support organizations in effectively planning, implementing, managing, monitoring, and maintaining a cybersecurity program that meets the requirements of the NIS 2 Directive. Download

  • Comptia | CLC Africa

    CERTIFICATION PATH Trainings CompTIA Linux+ The new CompTIA Linux+ is for the IT pro who will use Linux to manage everything from cars and smartphones to servers and supercomputers, as a vast number of enterprises use Linux in cloud, cybersecurity, mobile and web administration applications. In the new CompTIA Linux+, candidates are only required to pass one exam for certification. CompTIA Linux+ covers common tasks in major distributions of Linux, including the Linux command line, basic maintenance, installing and configuring workstations, and networking. Download CompTIA Advanced Security Practitioner (CASP+) CASP+ is the only hands-on, performance-based certification for practitioners — not managers — at the advanced skill level of cybersecurity. While cybersecurity managers help identify what cybersecurity policies and frameworks could be implemented, CASP+ certified professionals figure out how to implement solutions within those policies and frameworks. Download CompTIA PenTest+ CompTIA PenTest+ is a detailed course with general concepts and methodologies. This course not only equips learners with skills and knowledge and also the ability to perform tasks on a system but also management skills to plan, scope and manage weaknesses. PenTest+ is unique because our certification requires a candidate to demonstrate the hands-on ability and knowledge to test devices in new environments such as the cloud and mobile, in addition to traditional desktops and servers. Download CompTIA Project+ This is a project management related CompTIA course recommended and suitable for professionals with interest in managing smaller, less complex projects as part of their other job duties. As much as ikt is a project management course Project+ is more detailed compared to other project management certifications as it entail important concepts in the field beyond the scope of just one methodology or framework. Download CompTIA CSA+ Cybersecurity Analyst The CompTIA Cybersecurity Analyst (CSA+) examination is designed for IT security analysts, vulnerability analysts, or threat intelligence analysts. The exam will certify that the successful candidate has the knowledge and skills required to configure and use threat detection tools, perform data analysis, and interpret the results to identify vulnerabilities, threats, and risks to an organization with the end goal of securing and protecting applications and systems within an organization. Download CompTIA IT Fundamentals Gain an understanding of the core components that make up the information technology (IT) landscape while preparing for the CompTIA IT Fundamentals exam. In this introductory course, you will learn the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies. You will learn about configuring operating systems, file and folder management, networks and network configuration, and the role of the OSI model in networking and troubleshooting. This course will also prepare you for the CompTIA IT Fundamentals certificate exam. Through presentations, demonstrations, and knowledge-based exercises, you will gain a fundamental understanding of computer hardware, operating systems, computer application software, networking technologies and protocols, web browsers, identifying security risks, troubleshooting errors, and system maintenance. You will also learn about cutting-edge technologies such as cloud computing and virtualization. Download CompTIA Server+ In this course, you will gain the skills needed to build, maintain, troubleshoot, and support hardware and software technology. A CompTIA Server+ certification will validate your knowledge of server issues and technology, including disaster recovery. You will build solid, foundational knowledge of the different types of server hardware and best practices and procedures for setting up and maintaining the technology. Companies such as Dell, HP, IBM, Lenovo, and Xerox recommend or require the Server+ certification for their server technicians. Download CompTIA Security+ This CompTIA Security+ training provides the foundational knowledge you need to pass the CompTIA Security+ certification exam, and the skills to ensure compliance and operational security in your organization. Security+ is a vendor-neutral certification that is recognized worldwide as a benchmark for information system security best practices. Earning Security+ certification demonstrates your knowledge of industry-wide information assurance topics, like systems security, network infrastructure, access control, assessments and audits, cryptography, and organizational security. CompTIA Security+ certifications achieved on or after January 1, 2011, are valid for three years from the date issued. Therefore, to remain certified, you must renew within three years of your certification date. Doing so helps you continuously develop IT security skills and keeps your expertise up-to-date. Download CompTIA Network+ CompTIA Network+ certifications achieved on or after January 1, 2011, are valid for three years from the date issued. Therefore, to remain certified, you must renew within three years of your certification date. Doing so helps you continuously develop IT networking skills and keeps your expertise up-to-date. You can renew your Network+ credential in two ways: Option 1: Pass the most current CompTIA Network+ exam prior to the three-year expiration date Option 2: Earn 30 continuing education units (CEUs) per renewal period by participating in qualified activities Download CompTIA Mobility+ The CompTIA Mobility+ certification designates an experienced IT professional who can deploy, integrate, support and manage a mobile environment. By earning this certification, you demonstrate that you have the knowledge and skills to understand and research capabilities of various mobile devices and aspects of over-the-air technologies, as well as ensure proper security measures are maintained for devices and platforms. In this course you will learn about over-the-air technologies (Wi-Fi, cellular, Bluetooth, RF), network infrastructure, mobile device management, security and troubleshooting. You will learn key concepts for managing wireless devices including on-boarding, off-boarding, and remote management. Through class discussion exercises and role-playing you will explore the challenges of deploying and supporting mobile networks and develop relevant real-world solutions. The hands-on lab exercises allow you to explore capabilities and technologies used in mobile device deployment, configuration and management. Download CompTIA Cloud+ In this course, you will address the business and technical perspectives of cloud computing. You will learn how to adopt, operate, and govern the cloud. This course helps you to successfully complete the associated CompTIA Cloud Essentials exam to become CompTIA Cloud Essentials certified. Through scenario-driven learning, you will learn to apply the principles in a realistic setting. Role-play activities present a real-world connection using situations that can occur in your day-to-day life. The course materials are accredited by the Cloud Credential Council, marked as CompTIA approved quality content and registered with the Project Management Institute. The web-based certification exam will be offered on the last day of class. Download CompTIA A+ CompTIA's A+ certification is the industry standard for validating the foundational skills needed by today's computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Essentials Exam 220-801 and Practical Application Exam 220-802. In this course with a particular focus on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. You will also learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness. Download

  • Complaints policy | CLC Africa

    Complaints and Appeals Policy and Procedure 1.0 Introduction 1.1. Purpose This policy and procedure outlines the management process undertaken by Computer Learning Centre (CLC Africa) for receiving and responding to complaints or appeals in a timely, fair and transparent manner. 1.2.Scope This policy applies to students, members of the public affected by the actions of Computer Learning Centre (CLC Africa), staff of Computer Learning Centre (CLC Africa) and any third parties acting on behalf of Computer Learning Centre (CLC Africa). 1.3.Definitions • Appeal - A request by a student or a customer to reconsider a result or decision regarding assessment. • Complaint - Dissatisfaction expressed by a Complainant about a product or service provided requiring resolution. 1.4.Aim To ensure the receiving and responding to complaints and appeals meets the Standards set by Computer Learning Centre (CLC Africa). 2.0 Policy Computer Learning Centre (CLC Africa) provides a system for the receiving and managing of complaints or appeals which are publicly accessible, easily understandable and embraces the principles of fairness and transparency throughout all stages of the process. Where reasonably practicable, resolution of complaints and appeals will be resolved in the earliest possible time frame. Complaints and appeals will be recorded within 24 hours of receipt on the Computer Learning Centre (CLC Africa) issue Register. All complaints and appeals will be acknowledged in writing within 2 days of receipt and outline the actions or investigations to be taken. The complainant will have the opportunity to meet with our representative and present their case. A support person may accompany the complainant to this meeting. All complaints or appeals will be dealt with in a sensitive and fair manner. The decision regarding the outcome of any complaint or appeal will be communicated in writing within 10 working days of decision. All complaints and appeals will, where practicable, be finalized within 60 days of receipt. Where a resolution is unable to be achieved a third party will be engaged to conciliate. Any cost of the engagement of the third party will be made available to the complainant at this stage. In case the issue is related to examinations offered by PeopleCert, one of our accreditors, a candidate can get more information on PeopleCert own policies on the following link https://www.peoplecert.org/terms-of service-and-privacy-policy 3.0 Procedure 1. Computer Learning Centre (CLC Africa) staff will refer all complaints or appeals to the Operations Manager. A detailed account of the complaint should be in writing using the complaints and appeals form, or a record of the conversation will be recorded and noted on the issue register. 2. The Operations Manager will notify the CEO of the complaint/appeal. 3. The Operations Manager will send the complainant a written acknowledgement of the receipt of the complaint/ appeal within 2 days. This letter will outline the steps to be taken to resolve the matter and outline time frames. 4. An investigation of the matter will be undertaken by the Operations Manager. The complainant will have access to their records or assessments at this time if requested. 5. Once investigated the complainant will be contacted and a meeting arranged to discuss the matter whether in person or over time. All findings of the investigation will be made available to the complainant. 6. The Operations Manager will document all matters discussed at the meeting and all possible avenues will be considered to resolve the complaint or appeal. A decision will be provided to the complainant in writing by the Operations Manager or Chief Executive officer at the earliest possible opportunity (within 60 calendar days of receipt). 7. Where the complaint extends 30 calendar days, the complainant is to be provided with weekly updates to inform them of the progress of the complaint handling. 8. Where resolution of the complaint or appeal is not possible or the complainant is not satisfied with the outcome through the above steps the complainant will be offered an opportunity to have a third-party review and make a direction on the matter. 9. If the matter is unresolved after being reviewed by a third party or the complainant is not satisfied with the outcome then the complainant may be directed to contact the accrediting authority. 10. All steps taken and correspondence entered into will be recorded on the Computer Learning Centre (CLC Africa) issue Register APPENDIX 4.1 Complaints and Appeals Form Section 1 - Person making complaint to complete Section 1 Nature of complaint: Name: Signature: Date: Please email copy to the Operations Manager at operations@clc-africa.com Section 2 - Staff member receiving this form to complete Section 2 Comments: Staff member: Staff signature: Date: Forwarded to: Chief Executive Officer Operations Manager Date: Section 3- The Operations Manager will conduct the investigation ofthe complaint and attach a detailed report to this form. Chief Executive Officer will take action according to Computer Learning Centre (CLC Africa) Complaints and Appeals Policy. Additional information Section 4 Proposed resolution – Outline proposed resolution and attach lettersent to complainant. Section 5 Acceptance of resolution �Yes �No Comments and next step Signature: Date

  • AWS Discovery Day Introduction to Cloud | CLC Africa

    Cloud Practitioner Essentials Event description This three-hour event is designed to teach business leaders and IT technical professionals the benefits of computing in the AWS Cloud. We’ll cover AWS services for computing, storage, database management, networking, and content. You will learn how to use AWS services to improve business processes and gain an understanding of how to benefit from AWS security and compliance services. · Level: Fundamental · Duration: 3 hours Key topics covered During this event, you will learn: What the cloud is, and how it works The benefits of the AWS Cloud AWS core services and their common use cases (compute, storage, database, etc.) The basic global infrastructure of the cloud Basic characteristics of deploying and operating in the AWS Cloud The shared responsibility model Basic security and compliance aspects of the AWS platform Intended audience This event is intended for: Business leaders and IT-technical professionals Learners who want to learn about basic cloud concepts, AWS Cloud terminology, and AWS core Recommended follow-up training and resources We recommend that attendees of this event continue learning with these: Courses AWS Cloud Practitioner Essentials AWS Cloud Essentials for Business Leaders AWS Technical Essentials Resources AWS Ramp-Up Guide: Cloud Foundations Registration is mandatory so please submit your details to secure your place at the event. Submit Event outline Section 1: Introduction to the Cloud and AWS · Benefits of cloud computing · Cloud computing components · Cloud computing deployment models Section 2: Overview of AWS Services · AWS service domains · Compute · Storage · Database · Networking and Content Delivery Section 3: Security and Compliance Overview · Overview of security · Shared responsibility model · AWS security services · AWS compliance Registration is mandatory so please submit your details to secure your place at the event. Duration East African Time Zone: 10a.m to 1p.m West African Time ZONE: 12p.m to 3p.m

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